Cardi’s Provides Optimal Customer Service

February 28, 2012 § Leave a comment

furniture store cape codAt Cardi’s Furniture, the customer is always first. This commitment to service earned us a coveted win for “Best Customer Service” in Rhode Island Monthly’s Best of 2011 reader poll.

The customer service philosophy starts with “NiRoPe,” the name given to the personal guarantee from store owners and brothers Nick, Ron and Pete Cardi. The brothers strive to offer the biggest and best selection of furniture, excellent customer service and the best prices at all of the company’s furniture stores in Massachusetts and Rhode Island.

Cardi’s Furniture matches advertised prices on identical items and will offer a 200% pricing guarantee for 30 days after delivery to ensure customers get the best price possible. Our pricing protection plan gives customers an easy way to pay over time without risking a price increase and without any interest charges.

When making a purchase, customers can choose to pick up the furniture themselves or have it delivered, even to island locations. Convenient same-day delivery is available in some areas. The delivery service will call the night before to verify the delivery time window, and customers can also request a call from the driver shortly before the truck arrives.

All items carry a one-year warranty that covers manufacturer defects, and extended five-year warranties are available for most items, giving customers additional peace of mind. If a problem should arise, the store’s professional technicians work to resolve the issue as quickly as possible.

With conveniently located furniture stores in MA and Cape Cod in addition to a design center and furniture stores in RI, Cardi’s goes the extra mile to provide customers with optimal service both before and after the sale. Cardi’s also has the largest selection and best pricing in the region.

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